Opening Hours: Monday to Friday 8:30am to 5:30pm

Kent Office

01797 462810

Hertfordshire Office

01442 800 810

Email Us

Head Office

Romney Marsh Bus Hub, Mountfield Rd,
New Romney, Kent, TN28 8LH


Complaints Procedures

At Financial Resolutions Mortgage Brokers Limited we always aim to provide excellent customer service.

However, if you are not happy with the service that you have received, please contact us either by e-mail, telephone, or letter at the following address:

Complaints Officer
Financial Resolutions Mortgage Brokers
Romney Marsh Business Hub
Mountfield Rd
New Romney
TN28 8LH

Telephone: 01797 462 810 or 01442 800 810

We will then independently investigate the issues that you have raised and advise you of our findings.

Should you be unhappy with the resolution to your complaint you may contact the Financial Ombudsman Service at the following address:

Financial Ombudsman Service
Exchange Tower
E14 9SR

Phone: 0800 0234 567
Fax: 0207 9641 001

Details of Financial Resolutions Mortgage Brokers Complaints Procedures can be found by clicking here.